Saint-Gobain Customer Service Representative/Purchasing Agent in Louisville, Kentucky

Do you want to join a company where you can make a difference and feel like a valued part of the team? Then this is the job for you! This position has dual responsibility for both the Customer Service and Purchasing functions at our busy Quartz facility in Lousiville, KY.

Customer Service:

  • Responsible for quoting, sales order entry and delivery, work order entry and other customer interface functions. Incumbent will be the central contact for any customer oriented issues. Will also work with sales team and other SGQ worldwide entities to ensure that we are meeting the expectations of the organization for the Customer Service function.

  • Incumbent has the authority to negotiate (or utilize PROCURE) for ocean/air/inland freight and brokerage rates. Site Manager must approve the final decision. Also, coordinates import shipping calendar and must be able to choose the most cost effective transportation methods (air, ground or ocean).

  • Directly responsible for Import and Export compliance. This includes ensuring that we are importing under the correct HTS classification, dealing with customs on protests, and ensuring that we are adhering to both government regulations and SG policies and procedures in these areas.

  • Prepares end of month customer service/ sales reports

  • Uses knowledge of transportation to assist site Distribution function where we may lack expertise. Examples include: damage claims/ recall of shipments.

  • Measures order entry/ quote entry efficiency

  • Ensures Sales Order Entry is compliance with Saint-Gobain Internal Controls Reference Frame.

  • Prepares special analysis, projects, and/or reports for both internal and external requestors.

  • Adherence to QHSE principles laid out in AS9100 as well as internal Saint-Gobain policies.

    Purchasing:

  • Responsible for purchases whether through purchase requisition convertion, direct purchase orders, and/or non-po items. Including entry of new items as required.

  • Code purchases to correct accounting code, including use of current SSC system (D360).

  • Match receiver to purchase order for filing.

  • Utilize appropriate Saint-Gobain purchasing tool to perform task (PPM/ Procube/ Prosource).

  • Communicate clearly with S-G Nemours site and raw material vendors to ensure on-time delivery to our needs.

  • Prepares month end analysis/ reporting on purchases including RM/ Energy spreadsheets.

  • Prepares special analysis, projects, and/or reports for both internal and external requestors.

  • Ensure purchasing system is compliant to Saint-Gobain Internal Controls Reference Frame.

  • Adherence to QHSE principles laid out in AS9100 as well as internal Saint-Gobain policies.

The successful candidate will have excellent computer skills, including Office, good time management skills, attention to detail and excellent communication skills. Knowledge of import and export regulations is preferred.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.