Saint-Gobain General Manager in Norcross, Georgia
Reporting to the GM CertainTeed Specialties and VP Commercial Markets, the General Manager for Metal Ceilings is responsible for the day-to-day leadership of sales, marketing, operations, engineering, project management, customer service, and product development for the metal ceilings business. In addition, the role is responsible for building and sustaining a high performing management team and workplace and developing and implementing profitable growth strategies for the business.
Day-to-day management of the metal ceilings business including full P&L responsibility (50%)
Promote and manage a safety culture and actively support environment and health programs
Work with sales management to oversee independent rep network and sustain demand for our products. Build relationships with all reps and ensure sales team is supporting and challenging the sales network.
Work with sales and project teams to ensure product pricing is appropriate and profitable. Set the appropriate structure and become involved in specific pricing decisions as needed.
Become involved in large jobs as appropriate
Develop and maintain strong vendor and partner relationships to enable the company to succeed and grow without self-performing all aspects of production
Work with operations leadership to establish high performing manufacturing and support capabilities (purchasing, supply chain, etc.), utilizing Continuous Improvement tools, identifying and managing against appropriate KPIs (lead time, yield, productivity, cost, quality, etc.) and identifying and executing high returning capital projects
Work with human resources management to create and sustain a high performing and healthy work environment and attract and retain talented employees
Work with finance and accounting to ensure the appropriate financial measures and KPIs are reliably tracked and that the overall management team is familiar with the economic and financial drivers of the business and how to impact
Manage the entire business and P&L against a budget while investing for growth
Serve as the face of the metals business to the external market via building strong relationships with architects & contractor and inside the company
Work tirelessly to create a culture of fairness, positivity, but also accountability throughout the business (plant floor through management)
Maintain & foster innovative & agile spirit of the business
Strategic, long-term leadership of the metal ceilings business (35%)
Develop mid-term and long range strategic plans for the metal business
Develop and sustain a product management strategy
Work with CertainTeed, Saint-Gobain, and local sales and technical resources to develop new products with industry-leading speed-to-market
Build aggressive but economically responsible capital expenditure plans and execute cap ex projects reliably. Expand and improve capabilities to improve cost structure, improve quality, and broaden product offering
Contribution to the improved performance and long-term growth of CertainTeed Specialties, CertainTeed Ceilings, and CertainTeed overall (15%)
Work with the leader of CertainTeed Specialties and peer GMs to drive growth across the portfolio including through cross-location synergies (best practices with Decoustics, etc.), portfolio, sales relationships, and industry relationships
Devise strategies and tactics that translate metal opportunities and competitive advantages into profitable growth for CertainTeed Ceilings and CertainTeed overall (likely through work with the Commercial Markets team)
Foster an environment of collaboration between the metal team and the other Specialties, Ceilings, and CertainTeed businesses
Complexity of RoleThe business sells through external, independent rep agencies so the degree of “control” over the sales team is different than typical company-employed sales teams.
The metal business sells directly to the installer which presents some challenges from a credit management perspective as the installers are typically not large contractors.
There is a long learning curve for new hires as there is significant industry specific knowledge required, particularly for project managers and designers, which are an integral part of the business.
Bachelor's Degree Business, engineering, finance
Master's Degree (Preferred)
10 - 15+ years experience
Significant people management experience
Proven knowledge of architectural and / or custom products
Ability to work effectively and influence senior management and business teams
Proven track record as an effective, results-oriented manager. Must have strong drive to implement plans and strategies.
Previous P&L experience
Customer orientation - must understand architectural specification process
Prior management of a unionized work force in a plus (Preferred)
Knowledge of building materials industry (Preferred)
Must have very strong organizational, interpersonal, management, communication, and team building skills
Must be able to lead by example, allocate resources and utilize sound judgment to achieve the desired end results
Communicating and Influencing Skills
A communicator who values and exhibits transparency in all communications
Our business is almost exclusively project oriented and all our projects are unique. As a result, our manufacturing, our engineering and to a large extent our sales process is fairly custom and complex
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.