Job Information
Saint-Gobain Customer Service Representative - Winnipeg in Winnipeg, Manitoba
Customer Service Representative - Winnipeg
Position Description
Job Summary
WHAT’S THE JOB?
We are presently looking for a Customer Service Representative at our Winnipeg branch.
Schedule: Monday to Friday
Status: Full Time, permanent, On-site
Here’s what you’ll be responsible for in this role
This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:
Be an all-around champion who can understand customer needs and advise best solutions for a positive customer experience
Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
Address client inquiries regarding order status and complete order adjustments in a timely manner
Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
Updating, referencing, and maintaining customer accounts in our inventory/CRM system
Directing customer leads to outside sales and creating new customer accounts for sales team
Process and apply refunds/returns for customer accounts
Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
Maintain customer data and update changes to existing accounts in the corporate database
Address client inquiries regarding status of orders, payment, refunds, etc.
Verify pricing and availability of product
Forward customer leads and liaise with outside sales
Expediting work orders
Updating and referencing the company’s CRM system (Oracle)
Supply and inform clients of pricing, credit terms as well as entering orders in system
Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
Other duties as required
Required Qualifications
Here is what’s important to have to apply:
Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
2+ years’ experience in a similar role dealing with customer in-person
Exceptional verbal and written communication skills
Strong problem identification and resolution skills
Computer experience: Microsoft Office,
Excellent organizational skills and attention to detail
Enjoys working in a fast-paced customer facing environment
Company Summary
HERE WE ‘GROW’ AGAIN!
On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.
In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Customer Service Representative at our Winnipeg branch to join our team.
Legal Statement
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Customer Service Representative - Winnipeg
Location: Winnipeg, Manitoba
Posting Date: 03/13/2024
Job Code: CAN00660
See yourself here (https://maps.google.com/?q=Canada Winnipeg Manitoba)